At ShadeGram, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect two types of information from visitors to our website:
a. Personal Information
Personal information is data that can identify you, such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Account details (if you create an account on our site)
This information is collected when you sign up, make a purchase, contact us, or interact with our services.
b. Non-Personal Information
Non-personal information is data that cannot directly identify you, such as:
- IP address
- Browser type
- Device information
- Location data
- Referral data (where you came from before visiting our site)
- Usage data (such as pages visited, time spent on the site, and other interaction data)
This information is collected automatically through cookies and other tracking technologies when you use our website.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process your orders: We use your personal details to complete transactions and send you order confirmations, shipping details, and other relevant information.
- To improve our website and services: We analyze user behavior and website traffic to enhance user experience, troubleshoot technical issues, and improve our product offerings.
- To send promotional materials: With your consent, we may send you marketing emails or newsletters about our products, services, or special offers. You can opt out of receiving these communications at any time.
- To respond to inquiries: We use your contact information to answer questions, provide customer support, or address concerns you may have.
- To maintain account security: We monitor and protect our website to prevent fraud, unauthorized access, or illegal activity.
3. Sharing Your Information
We value your privacy and will not sell or share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who help us with processing payments, fulfilling orders, sending emails, and improving our website functionality. These third parties are required to protect your data and use it solely for the purposes outlined in this policy.
- Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or government investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you before any such transfer occurs.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you close your account or request deletion of your data, we will remove your personal information from our records unless required by law to retain it.
5. Security of Your Information
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security audits.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect non-personal information and enhance your browsing experience. These technologies help us analyze website usage, remember your preferences, and deliver personalized content. You can control cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations.
- Opt-Out: You can unsubscribe from marketing emails or newsletters by following the opt-out instructions in the emails or by contacting us directly.
- Data Portability: In certain circumstances, you have the right to receive a copy of your personal information in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at admin@shadegram.com
9. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take immediate steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with a revised “Effective Date.” Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
By continuing to use our website after any changes to this Privacy Policy, you agree to the updated terms.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
admin@shadegram.com
By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.